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SHIPPING & RETURNS

SHIPPING AND HANDLING

Deliveries are shipped using Royal Mail Service at an additional cost to the cost of garment

Orders will be shipped as soon as possible.

DELIVERY SCHEDULE

If your selected items are in stock, we usually ship your order the next working day, but please allow 3 – 10 working days for your order to arrive, not including weekends or bank holidays.

RETURN & EXCHANGE POLICY

You are entitled to return the goods within 7 working days for a full refund if you are in anyway dissatisfied with your purchase. However, we have every confidence in our products and hope that this will not be the reason.  Please do this by contacting us by emailing at info@roracadec.co.uk or telephone and quoting the order number supplied to you. Your refund will be paid once we have received and inspected your return. You are responsible for the cost of return and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. We regret that postage can only be refunded if the item is faulty. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty.

Garments and other items

  • Should be in the same condition as it was received (unworn or unused), in its original packaging with labels intact.

  • Must not be labelled, wash or ironed until you have decided to keep them. Doing this will void your return.

  • Your receipt is your proof of purchase and needs to be kept safe.

  • All Items can be exchanged by following the same return process above. However, customed / personalized items as well as the following items cannot be returned for hygiene purposes. Such item includes Leotards, socks, swimwear, and tights.


Please inspect your items fully and contact us immediately if the goods are faulty, lost or damaged. This will help us to promptly assess and rectifying the problem. Please quote your order number in all correspondence.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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